Problem with rtc

ZYMKEY4
1

Hello
I have a problem with rtc in zymkey 3i and Raspberry 3B+:
Zymkey`s RTC is not getting current time, after I insert battery cell.
With fresh installation of latest Raspbian, latest zymkey software installation, blue light blinking slowly, Raspberry connected to internet, NTP is synchronized. But RTC is not updating. zymkey.client.get_time() – return very low numbers.
I tried sudo timedatectl set-ntp true and reboot several times, tried to wait long period of time – all without success.
What could be the problem? Could I somehow force setting time in RTC?

2

Little update.
With sudo cat /var/log/syslog | grep zkifc, I see a lot off messages like:
Apr 20 15:57:36 neobox zkifc[798]: NTP not ready
But timedatectl says that System clock synchronized and NTP service is active.

4

What does timedatectl status say?

5

Also, are you running Raspbian Buster?

6

Yes. Latest Raspbian Buster Lite.

timedatectl status

           Local time: Mon 2020-04-20 20:22:28 BST
       Universal time: Mon 2020-04-20 19:22:28 UTC
             RTC time: n/a
            Time zone: Europe/London (BST, +0100)

System clock synchronized: yes
NTP service: active
RTC in local TZ: no

7

After investigating, it looks like there have been some changes to the timedatectl utility that have affected our software components. We will fix this issue in an upcoming release.

8

After you have fixed the issue, can we update the devices which was already running production mode? or do we need to re-install the zymkey client?

9

Yes, once the repo has been updated I’ll post an announcement. Then a simple

sudo apt update
sudo apt upgrade

is all that should be needed.

10

Any news about the fix of this since we have the same problem ?

11

@rcaruso - We are targeting to release an update at the end of the month.

Bob